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Customer Charter

hdc has always aimed to give its customers the best products, at the right price, whilst delivering a service that exceeds all customer expectations. 

This has been our under-lying philosophy from the day we started trading in 1997 and our Company is even more focussed on and driven by this belief today. 

We strive to work with our customers beyond the traditional "supplier-customer" relationship.  Our aim is to foster relationships that are based on trust, respect and develop into partnerships that achieve mutually beneficial results. 

Our team's rich experience in working with today's modern School is unrivalled.  From the initial enquiry, through to your finished job, we believe we have the very best team in place to offer the correct help and advice every step of the way.  From our knowledgeable and professional customer service department, our creative designers, skilled production team to our efficient administration staff, each member of our team shares and is committed to our new "Customer Charter":

We are committed to answer your telephone call within five rings.

We are committed to providing quotations within 24 hours from initial enquiry.

We are committed to continually developing products that are relevant to the curriculum.

We are committed to providing you with clear, concise detail when confirming your order.

We are committed to our "Competitive Pricing Guarantee".  Whilst other companies may appear to be cheaper on occasion, we believe our overall package on offer incorporating price, quality, range and service is the best available within the market.

We are committed to delivering every job on time, every time.  We will ask for a required delivery date on all orders, which enables us to provide a schedule to our customers and allows us to deliver customer's jobs when they want them. 

We are committed to our continual training programme to develop our team's skills and knowledge of our products and services. 

We are committed to ensuring that all materials used come from a sustainable source and recycle waste responsibly and ethically. 

We are committed to rectifying any mistake or error that we make quickly and efficiently, ensuring as little impact on you as possible.

We are committed to improving our efficiency, products and services through utilisation of technology and innovation.

hdc is focussed on delivering market leading levels of product, quality and service.

 

 

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